Content Tagged With 'itil'

Is your service quality best in class?

For IT departments committed to improving service quality, it's time to take another look at ITIL - the Information Technology Infrastructure Library. In the past, ITIL, a framework of best... Read the Article

Iconium: the bedrock of good governance?

Policies, rules, procedures: achieving good governance when you're faced with an ever-increasing list of regulatory and legislative mandates is a major headache for most organisations. In an increasingly process-driven environment,... Read the Article